Server Administration
We monitor availability, install updates and investigate incidents. Linux server support at Syncweb and other providers, with a clear scope and response times.
Monthly support
From one server to business infrastructure.
Server rental is charged separately.
A website, small store or service
with scheduled tasks.
1 server · 2 hours of work
Choose LiteSeveral servers and support
when downtime affects sales.
Up to 3 servers · 6 hours of work
Choose BusinessInfrastructure that needs
priority and regular development.
Up to 5 servers · 12 hours of work
Choose PROPrices cover a calendar month and applicable taxes. Included hours cover scheduled work, changes and incident resolution across the package. Unused time does not roll over. Monitoring and accepting tickets do not use included hours.
We handle everyday tasks
We maintain the operating system and server software. Changes that may affect your services are agreed with you.
We check service availability, CPU load, memory and storage space. We configure failure and SSL expiry alerts.
We update the OS and packages during an agreed window, review access rights, SSH and firewall settings, and monitor backup completion.
We find the cause, restore service and record the outcome. We coordinate with your hosting provider or data centre when needed.
Current versions are supported after compatibility checks. Windows, 1C, Kubernetes, high-availability clusters and legacy operating systems require a separate assessment. Application code development is excluded.
Clear agreements
Response time means the time for a specialist to accept the task and begin diagnosis. Recovery time depends on the incident's cause.
| Situation | Lite | Business | PRO |
|---|---|---|---|
|
Critical incident, P1 The main service is unavailable |
Within 4 working hours Mon–Fri, 09:00–18:00 Moscow time |
Within 60 minutes Around the clock |
Within 30 minutes Around the clock |
|
Degraded service, P2 The service is available with limitations |
Within 8 working hours | Within 4 working hours | Within 2 working hours |
|
Scheduled task, P3 Configuration, updates or consultation |
Within 16 working hours | Within 8 working hours | Within 4 working hours |
P2 and P3 working hours are weekdays, 09:00–18:00 Moscow time, excluding Russian public holidays. Tickets and monitoring operate 24/7. Response timing starts from ticket registration or a confirmed monitoring alert. Critical services are listed when support begins.
Expand as needed
Add hours, backup testing or automation. Pricing and scope are agreed before work starts.
Scheduled L1/L2 work beyond your plan. Valid for 30 days, recorded in 15-minute increments. Suitable for a backlog of tasks.
For one server: daily backups, retention up to 14 days within 100 GB, and a monthly recovery test taking up to 1 hour.
One agreed set of Docker, CI/CD or automation tasks. L3 engineering work; the package is valid for 30 days.
One Linux server, one web project and a database up to 50 GB. A cutover and rollback plan, with up to 5 hours of work. Licences are separate.
One server: access, update, network service and backup checks. Up to 3 L3 hours and a report prioritising fixes.
With Business or PRO: monitoring, the selected SLA and 1 extra work hour monthly. The calculator supports up to 10 servers.
Hour packages and one-off work are delivered during working hours. Extra scope and nonstandard stacks are quoted separately. Backup+ setup costs USD 60.84 once. PRO already includes a monthly recovery test; Backup+ adds storage and backup configuration without duplicating testing. Penetration testing, breach recovery and code fixes are excluded from the security review.
One-off orders start at 1 hour, then use 15-minute increments. Urgent work outside normal hours costs 1.5 times the standard rate, subject to specialist availability. Business and PRO critical incidents within included hours have no night surcharge.
A straightforward estimate
Monthly charges and one-off work are shown separately. We confirm the final scope after reviewing your infrastructure.
First month total
6 hours/mo. in the plan · 3 servers
Applicable taxes included. Server rental and licences are separate.
Discuss estimateSupport setup costs USD 60.84 per server once. It includes diagnosis, monitoring, a configuration record and up to 2 setup hours. Complex changes require an agreed quote.
A clear transition
Confirm servers, critical services and acceptable downtime. Review the stack and prepare a proposal.
Agree access, procedures and SLA. Configure monitoring, check backups and record the infrastructure's state.
We manage enquiries through a ticket system. Each month, you receive completed work, hours used and recommendations.
Service details
Yes. We work with servers at Syncweb, other clouds and data centres. We need agreed administrative access and the ability to install monitoring. Your provider performs physical work, charged to you at its rates.
One separate operating system instance, either a physical server or VM. A virtualisation host and its guests count separately. Docker containers on one host do not increase server count, but services and workload are agreed before support begins.
We notify you at 80% usage. Additional L1/L2 work is agreed at USD 36.01/hour or through an hour package. DevOps and L3 work are assessed separately at USD 60.84/hour. P1 spending reserves and actions when hours run out are agreed in the contract. The same work is not charged both to included hours and separately.
Monitoring of existing backups is included. Business includes a quarterly recovery test; PRO includes monthly testing within the shared hour allowance. Separate storage and backup configuration cost extra. Backup+ includes 100 GB and a separate allowance of up to 1 hour for monthly testing. Actual retention depends on data volume and changes; capacity above 100 GB is agreed separately.
PRO provides a response within 30 minutes for critical incidents: an engineer accepts the task and starts diagnosis. Recovery time depends on the failure, architecture and usable backups. Availability, acceptable data loss and recovery objectives are agreed separately. The plan does not promise a fixed repair time for every incident.
Yes. The billing period is a calendar month. Setup is charged separately. We agree support scope, server condition and contract terms before starting. Existing contracts continue on their current terms until a transition is agreed.
We will help select a plan and assess setup. Send your server count, software stack and tasks you want us to handle.
Leave your contact details and describe the work. Discuss estimate adds the selected package to your message.
